Park Policies + Tips
Wet'n Wild Emerald Pointe Water Park
Park Policies and Safety Regulations are enforced for the safety and comfort of our guests. Adherence to park policies is necessary for park admittance. These policies enable our guests to have a safe, fun, and family-friendly experience.
01. Admission
All purchases are non-refundable.
For questions about weather-related closures, please view our Rain Check Guarantee.
What are the options for admission?
You may purchase admission by the day for a one-time visit, or you can purchase a season pass and enjoy fun for the whole season. Season pass availability is subject to change. Wet’n Wild has specials listed on the home page when available!
Park Re-Entry
In order to re-enter the park, guests will be required to have either their ticket or Season Pass. Guests must also have their hands stamped upon exit. Please re-enter the park through the Main Gate.Do I need to pay if I am not swimming or I am just spectating?
Yes. You must have an admission ticket to enter the park. Don’t worry, besides the thrills and chills of the waterslides, there are plenty of less daring attractions and family play areas
Use Your Online Tickets
Save time and money when you purchase tickets online.
Group Rates & Discounts
Group discounts are available with advance reservation only. For information, contact Group Sales at 336-852-9721.
Are children under a certain age free?
Children (2) and under are FREE however Emerald Pointe reserves the right to ask for proof in the event there is a clear discrepancy and reserves the right to change policy.
Cashless Policy
We have transitioned to only accepting electronic payments such as debit cards, credit cards, and mobile methods like Apple Pay. This will allow Wet ‘n Wild Emerald Pointe to provide a faster, safer, and more guest-friendly experience. Staff will spend less time handling cash and more time serving guests, reducing our reliance on this less secure method of payment.
02. Safety Policies
We’re Serious About Safety
Over 150 Ellis & Associates trained and licensed Lifeguards are stationed throughout the park for proper ride dispatching and guest assistance in splashdown pools. The First Aid Station is staffed by EMTs (Emergency Medical Technicians) and is open during park operating hours and special functions. They are all here for your safety and service.
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Safety Rules
Please comply with all safety rules and heed all warnings, verbal or written. - Exercise good judgement
- Act in a responsible manner. If you see any unsafe activity or condition, please report it to management.
- Persons under the influence of drugs or alcohol will refrain from participation in or on any amusement attraction/ride.
- Illegal substances or Weapons of any kind are not permitted.
- No glass is allowed in the park
- Be aware of your surroundings.
- Do not enter staff-only areas.
Life Jackets
At Wet’n Wild Emerald Pointe we have life jackets for guests to use while enjoying our pools. Our US coast guard approved life jackets are available free of charge and are available throughout the park! Guests are also permitted to bring their own life jackets. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that only Coast Guard-approved life jackets are required for those under 48 inches in both Shipwreck and Thunder Bay Wave Pool.
We have all sizes of life jackets to fit every guest. On the inside of the life jacket there is a weight range, please check to make sure your put on the correct size.
Need help finding a life jacket? Please ask a lifeguard or slide attendant if you need help finding a life jacket to fit you or anyone who needs one.
- Wear the correct size life jacket
- Please use all buckles, clips, and straps that are on the life jacket to ensure safety.
Weather Safety
Weather is unpredictable, and can pose certain health and safety hazards. For example, if you are sensitive to heat, you should consider not visiting the Park on a hot day, staying hydrated, and/or limiting your time outside. Or, if you have poor mobility or stability, it might be better for you not to come on a wet day when things might be more slippery.
Only you can make informed decisions about weather forecasts and whether or not any given day would be appropriate for a Park visit.
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Minors
- Children ages 2 and under can join their family at the park free of charge.
- Children who are not toilet-trained are required to wear a swim diaper for health and safety reasons. Swim diapers are available in the gift shop.
Children under age 13 must be accompanied by a responsible adult at all times. Parents and guardians are responsible for making decisions about which attractions are suitable for minors based on the child’s swim level.
Adults are not permitted to hold small children while riding attractions.
We strongly recommend that all minors (under 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors.
Height & Weight Restrictions
Please be aware that many of our water rides and attractions have height and weight restrictions that must be met in order to participate. These are set in place for the safety of our visitors. Review height and weight requirements for individual attractions here:
Height and weight restrictions can also be found on a sign at the entrance of each attraction.
VIRGINIA GRAEME BAKER POOL AND SPA SAFETY ACT
On December 19, 2008 the Virginia Graeme Baker Pool and Spa Safety Act went into effect. This law requires VGB Compliant Pool Drain Grates. All of our raised grates have a red circle highlighting their location.
Wet’n Wild Emerald Pointe is VGB Compliant, but please note that some of our grates have a raised profile off the floor as mandated by the Law. They are designed to be stepped on, but in shallow water they could pose a tripping hazard.
03. Facilities and Amenities
Tubes & Life Jackets
There is no rental fee on tubes or life jackets.
Our life vests are U.S. Coast Guard approved floatation devices, and are available for use throughout the park at no charge.
Please review additional Lifejacket information in the Safety Section above.
Restrooms & Changing Rooms
We have restrooms located conveniently throughout the park. All of our restrooms offer baby changing facilities and cubicles designed for people with reduced mobility.
We do have changing and shower facilities to ensure your comfort here at Wet ‘n Wild Emerald Pointe, conveniently located at Davey Jones at the front of the park.
Cabana Rentals
Cabana rentals can be reserved in advance online or at the park the day of your visit. Purchase your Cabana rental with a discount at the Rentals building across from Shore Thing Gift Shop (first building on your right after you pass through the Main Gate).
In-Park Shopping & Dining
Don’t forget your towel and sunscreen! But if you do, just come see us at the Shore Thing Gift Shop for these essentials plus clothing, jewelry, and souvenirs of all kinds.
We also have several areas where guests can purchase delicious food options throughout the park, so bring your appetite!
Available Rentals
Locker rentals are available at Wet ’n Wild. Lockers are self-service and self-pay (we accept debit or credit card payment options). Our lockers are offered in a variety of sizes and rental prices, depending on what suits you best. We kindly ask that you make sure all valuables are securely stored.
- Lockers are Available to rent at Davy Jones Locker (near the Main Gate) or Upper Kiosk Lockers (near Crispy’s)
- Available at the park on a first-come, first-served basis.
Wheelchairs
Available at the park on a first-come, first-served basis.
Strollers
Available to rent across from Shore Thing Gift Shop.
Available at the park on a first-come, first-served basis.
Wet ’n Wild will not be held responsible for lost, damaged, or stolen items.
04. Parking
Our over-sized lot offers plenty of parking, as well as a drop-off area near the park gate.
Daily Parking Pass is valid for 1 vehicle any 1 day during the season.
Parking Fees:
- Inquire at the park for our current parking pricing.
Free Parking Included as Platinum and Gold Season Pass Perk
Show your Season Pass when you enter the Park.
05. Rules of Guest Behavior
General Guidelines
All guests must behave in a family-friendly, respectful, and courteous manner, and in a manner that is safe for themselves and others. Violations may result in ejection from certain rides, attractions, areas of the Park, or from the Park itself, without refund or other compensation. They may also result in the Park contacting appropriate law enforcement authorities. The following is strictly prohibited, subjecting the violator to ejection without refund.
Fighting
The Park does not tolerate aggressive or threatening behavior. This includes fights (physical or verbal), challenges to fight or any threat thereof (whether to an intended victim or comments, in general, expressing a desire or intent to hurt another person), or any form of physical assault upon or intimidation of another person. You may also be ejected for any pushing, roughness, “chest bumping,” aggressive moves (e.g., clenching fists, getting face-to-face with another, getting into a fighting stance, etc.), or other physically aggressive conduct.
Offensive Conduct
We run a family-friendly Park, where people should be civil and courteous of one another. Prohibited conduct includes profanity, cursing, making offensive comments or gestures, pushing, spitting, flashing of body parts, and other offensive conduct.Sexual Activity or Misconduct
Sexual activity, and displays of sexuality, are inappropriate for a family-friendly amusement Park. Guests may be asked to cease such activity and warned about the possibility of an ejection, or they may be ejected without refund (at the Park’s discretion, depending on all factors). In the more offensive and graphic instances, the offending persons may be held for law enforcement.
In any event of reported sexual misconduct, the Park may eject offending persons or hold them for law enforcement depending on all of the facts and circumstances of the alleged misconduct. In such instances, the alleged victims (or their parent/guardian, if they are minors) will be consulted on whether or not they want law enforcement involved. However, regardless of a parent/guardian’s wishes, the Park may nonetheless contact appropriate law enforcement authorities if the Park deems it advisable or is required to do so by law.
If minors claim to have been victims of sexual misconduct and appear to be without a parent/guardian at the Park, then the Park will seek to contact the parents by phone, but will likely contact the appropriate law enforcement authorities and will also adhere to any mandatory-reporting laws, if any apply.
Entry into Employee-Only and other Non-Guest Areas
Many non-guest areas can pose deadly hazards—do NOT enter these areas! Guests are strictly prohibited from entering any area with obvious signage such as, “EMPLOYEE ONLY,” “NO ACCESS,” “KEEP OUT,” or “DO NOT ENTER.”
However, it is also common sense that guests should refrain from entering any maintenance areas, workshops, offices, tool sheds, electrical rooms, ride motor rooms, etc., whether or not such areas are marked with signage. Offenders are subject to immediate ejection from the Park, and where appropriate, such persons may be held by appropriate law enforcement authorities.
Parents who allow their minors to engage in such activity will be ejected.
Unruly Behavior
“Horseplay” in any amusement or water Park setting can be dangerous to you and those around you. Accordingly, all manner of “horseplay” is prohibited, including without limitation, jumping over any objects (benches, fences), diving or jumping into water structures, climbing on trees or structures (buildings, lamp posts, etc.), standing on tables or chairs, climbing up or jumping over barricades and fences, wrestling, playing tag or chasing each other, throwing items (shoes, food, rocks, sticks, rafts or inner tubes, etc.), jumping down stairs, twirling around banisters, gymnastics-like activities (kart wheels, flips, splits, handstands, etc.), or any sports-like activity (throwing a football or Frisbee across crowds, kicking a soccer ball around the Park, etc.).
Please walk through the Park (no running), stay on the walkways, and always watch where you are going.
Refrain from entering any landscaped areas—landscaped and planted areas such as flower beds are not meant for guests to tread upon! Exercise caution when going up or down stairs, or when traversing any areas with tree roots.
Courtesy for the Disabled
Please respect people with disabilities, the elderly, and the infirm, and any areas (seating, parking spaces, etc.) which may be reserved for them. Please be patient if you are waiting in line, while we seek to accommodate a guest with special needs. Courtesy and kindness are appreciated and make life nicer for everyone!
Line-Cutting/Line-Saving
Guests may not save places in line for themselves or others; let friends, family, or others later join them in line or take their place in line; push past or bypass others, or leave and return to “their space”. If you or anyone in your group leaves a line–for whatever reason (including the need to use a restroom), then upon that person’s return, that person must go to the back of the line. No exceptions.
Please understand that to prevent chaos, confrontations, and unhappy guests, we must enforce these strict rules.
Drugs
Property Damage and Theft
Any damage to or destruction of Park property (or the property of another), or theft of any property, will not be tolerated. Offenders will be held by appropriate law enforcement authorities and will be ejected from the Park.
Diving or Entry into any Decorative Water Feature
Decorative water features may include ponds, streams, and fountains, which may be natural or man-made. Entry of any kind into such a decorative water feature is prohibited. Diving, “flops,” flips,” or “cannon balls” are prohibited at all times.Creating Hazards
Please DO NOT LEAVE SHOES, TOWELS, BAGS, OR OTHER ITEMS ON PATHWAYS AND STAIRS—SUCH ITEMS MAY POSE A TRIP HAZARD. Please be considerate of others.
Violations of the foregoing may (at the park’s discretion) subject guests to ejection without refund, or (in the case of criminal acts), being held by Park staff or security until law enforcement arrives and assumes control of a matter.
06. Rainy Day Policy
Gray skies? Iffy forecast? No problem! Come out to Wet’n Wild anyway! Savvy guests know the crowds are light and wait times are minimal when there’s a threat of rain.
Rain Checks are issued if all attractions are closed due to inclement weather. You must present a same-day, paid ticket stub when leaving the park while attractions are closed.
If the park closes for inclement weather 3 Hours (or less) before scheduled closing time, you will be issued a “Twilight” raincheck valid for a return visit during Twilight Hours. No rain checks are issued for complimentary tickets, including previous rain checks.
NO CASH REFUNDS WILL BE GIVEN. Season Pass Holders do not qualify for Rain Checks. Ticket will be valid for the year they are issued.
07. Other Policies
Outside Food & Drinks
To help keep the park safe and enjoyable for everyone, please follow these guidelines when bringing in outside food and drinks:
Allowed Items:
Snack-sized food items (must fit inside a soft-sided cooler no larger than 12” x 12” x 12”)
Unopened plastic bottles or cans (no glass)
Sealed bottled water or empty reusable bottles (to refill at our water stations)
Not Allowed:
Glass containers or alcohol
Commercially prepared or restaurant food
Hard-sided coolers, of any shape or size
Bag & Cooler Policy:
- Each guest may bring one bag, up to 15” x 15” x 15”
- All bags, coolers, strollers, and wagons will be checked at the entrance
- Only soft-sided coolers (max 12” x 12” x 12”) are allowed inside
Tip: Hard-sided coolers can be left in your vehicle and when ready, you can exit the park and utilize the picnic tables that are located outside of the Main Gate. You’re welcome to exit and re-enter the park as many times as you would like.
Animal Policy
Smoking Policy
For the comfort of all guests, smoking of any kind, including vapor and e-cigarettes, is only permitted in designated smoking areas: The Crow’s Nest and Dockside Bar. Smoking outside of designated areas is not allowed. Thank you for your cooperation.
Smoking is strictly prohibited in the Cabanas and surrounding areas.
Camera / Video Policy
No Cell Phones, Cameras, GoPros, or any other recording devices (photography or video) are prohibited on all rides to ensure the safety of our guests. Violation of this policy is subject to park dismissal.Proper Attire
Proper swimwear must be worn on all rides and attractions. No street clothes and no bathing attire with buckles, belts, rivets, metal, or cut-off jeans permitted. For guest safety, no masks, snorkels, or swim fins, please.Floatation Devices
Only Coast Guard approved flotation devices are permitted. Inflatable devices, as well as suits with attached or enclosed floats, are not permitted.
Tips & Helpful Info
FAQs to Know Before You Go!
Make it a great day at the park when you come prepared. The following information will help you to make the most out of your visit to Wet’n Wild Emerald Pointe Water Park in Greensboro, NC.
Jump to a Section:
Admission & Discounts
There is a fee for admission into the park. Participants can purchase passes online or in-park.
Reservations are not required for general admission.
Parking
A parking fee is required at Wet ‘n Wild Emerald Pointe. Buses for groups park free, and there is a drop off area near the park gate.
Park Re-Entry
Guests are welcome to enter and exit. Day passes are valid for the entire day.
Gift Cards
Gift cards are available for purchase in-park or online and are emailed to the recipient.
Gift cards are only available for redemption in park; gift cards can not be used for online transactions at this time.
Discounts for Children
Children ages 2 and under are free.
Military, Medical, & First Responders
We offer an in-park discount for Military and Veterans. You must present a valid Military/Medical ID with photo ID at the ticket counter to receive discount.
Groups
For group rates & discounts, please check our groups page here:
Online Ticket Assistance
For Online Ticket Purchase Assistance please Contact Us here.
Using Your Online Tickets
Save time and money when you purchase tickets online.
No Printer? No Problem! Just present your confirmation barcode on your mobile device at the admissions counter.
Rentals & Reservations
Cabana Rentals
Cabana rentals can be reserved in advance online or at the park the day of your visit. Cabana rentals are subject to availability. Deposit will be required for advanced reservations.
*Advanced booking is strongly advised.
Locker Rentals
We offer both small and large lockers for daily rental on a first come first serve basis. Guest can either stow their belongings and personal items in a locker or in their vehicles or chairs near the attractions.
We are not responsible for lost or stolen articles.
Other Rentals:
- Stroller Rentals
- Wheelchair Rentals
Available at the park on a first-come, first-served basis.
Reserve a Space
Are you looking to throw a private event? We offer cabanas, party spaces, or even the full park for your group’s enjoyment.
