FAQs
Frequently Asked Questions
General FAQ
Tickets & Admission
What are the options for admission?
You may purchase admission by the day for a one-time visit, or you can purchase a Season Pass and enjoy unlimited visits for the whole season. Season Pass availability is subject to change. Check the home page for current specials and promotions!
Can I buy tickets online?
Yes! Save time and money when you purchase tickets online in advance. No printer needed — simply present your confirmation barcode on your mobile device at any turnstile upon arrival.
What age is considered an adult?
Any individual 18 years of age or older is considered an adult for ticketing purposes.
Are children under a certain age free?
Children age 2 and under are FREE. The park reserves the right to request proof of age in the event of a discrepancy.
Do I still have to pay admission if I'm not going to get in the water?
Yes — admission is required for all guests who enter the park, regardless of whether they plan to use the attractions. Beyond the waterslides, there are plenty of seating areas, dining options, and family play areas for guests of all comfort levels. For guests with special accessibility needs, please contact Guest Services prior to your visit.
Does the park offer group rates or discounts?
Yes! Group discounts are available with advance reservation only. For more information, please visit our Groups page or contact our Group Sales team directly.
Refunds, Rain, & Weather
What is the rain policy?
We’re open rain or shine — overcast days often mean shorter lines! However, for the safety of all guests, operation of attractions and pools may be temporarily suspended in the event of heavy rain, electrical storms, or severe weather.
Please review our Rain Check Guarantee for full details on what happens if attractions close for an extended period.
What is your Rain Check Guarantee?
If pools and waterslides are closed due to inclement weather for more than one (1) consecutive hour during your visit, guests who retain their admission ticket or purchase confirmation will receive a complimentary return admission valid during the current operating season.
To receive your rain check, visit Guest Services before exiting the park. Rain checks will not be issued after guests have left the property.
Note: Season Pass holders are not eligible for rain check admissions, as passes include unlimited visits throughout the season.
Are tickets and Season Passes refundable?
All ticket and Season Pass purchases are final and non-refundable once the transaction is complete. No cash refunds will be issued. For weather-related closures, please refer to our Rain Check Guarantee.
Food, Beverages & What to Bring
Am I allowed to bring my own food or beverages into the park?
Outside food, beverages, coolers, and ice chests are not permitted inside the park. However, the following exceptions apply:
- Individual-sized snacks (pretzels, chips, fruit snacks, etc.) – One per person
- Soft-sided coolers up to 12″x12″x12″ are permitted with bottled water – One per person
- Refillable insulated tumblers with ice and water are allowed, as are kids’ sippy cups with juice
- Infant formula and baby food may be brought in for the child they are intended for (plastic containers only – no glass).
- Cakes or cupcakes may be brought in for pre-paid, booked birthday party packages.
I have food allergies — can I bring my own food?
Soft-sided coolers up to 12″x12″x12″ are permitted with individual-sized snacks (pretzels, chips, fruit snacks, etc.) bottled water – One snack and water bottle per person.
If you wish to request any additional medical necessity, please visit guest relations prior to entry into the park.
What items are prohibited at bag check?
For the safety and comfort of all guests, the following items are not permitted inside the park:
- Alcoholic beverages and outside food or beverages (see exceptions above)
- Glass containers of any kind
- Coolers or ice chests
- Weapons of any kind, including concealed firearms and knives
- Illegal drugs or paraphernalia
- Inflatable pool toys, water guns, snorkel goggles with nose covers
- Tents, lawn umbrellas, banners, boards, flags, or megaphones
- Attire deemed offensive or inappropriate
Is there anywhere to shop or buy essentials in the park?
Yes! The park Gift Shop carries towels, sunscreen, swimwear, clothing, jewelry, and souvenirs. We also have multiple food and beverage locations throughout the park. Come hungry!
Safety & Lifeguards
Do you have lifeguards on duty?
Yes — we take safety very seriously. All of our lifeguards are trained and certified by Ellis & Associates (E&A), the industry leader in aquatic safety. Over 150 E&A-trained lifeguards are stationed throughout the park for ride dispatching and guest assistance.
Where is the First Aid Station?
The First Aid Station is staffed by EMTs (Emergency Medical Technicians) and is open during all park operating hours and special events. Please see the park map or ask any team member for the nearest location.
Why do lifeguards perform mock rescues while the park is open?
Our lifeguard training provider, Ellis & Associates (E&A), requires staff to practice Vigilance Awareness Training (VAT) as an ongoing educational tool. VAT uses a mannequin to simulate a submerged victim, helping lifeguards stay sharp and reducing average detection time to as little as 10–30 seconds.
If you see a mannequin in or near the water, please do not remove it — this is a standard safety training exercise.
Are life jackets available?
Yes! U.S. Coast Guard-approved life jackets are available to all guests at no charge. They are stocked throughout the park near major attractions and wave pools.
Life jackets are strongly recommended for children under 48 inches tall and for weak or non-swimmers. They are required for guests under 48 inches on certain designated attractions — look for signage at each attraction.
Only USCG-approved life jackets are permitted. Inflatable arm floats, inflatable swim suits, and non-approved flotation devices are not allowed on any ride or in any pool.
A note about raised grates
All raised grates in the park are marked with a red circle to indicate their location. They are designed to be stepped on; however, in shallow water they may pose a minor tripping hazard — please watch your step.
Park Rules & Guest Conduct
What swimwear is required?
Proper swimwear is required for all rides, slides, and pool areas. The following are prohibited:
- Street clothes, including cotton t-shirts
- Cut-off jeans or denim shorts of any kind
- Swimwear with metal rivets, buckles, grommets, spikes, or belts
- Thong, G-string, or overly revealing swimwear
- Sheer or see-through cover-ups worn as swimwear
- Fins, snorkels, or masks
Can I wear water shoes?
Water shoes are welcome throughout the park and in pool areas — the pavement can get hot, and we encourage guests to protect their feet. However, water shoes may NOT be worn on certain slides, as they can cause unwanted friction and pose a safety risk. Please follow the guidance of lifeguards and posted signage at each attraction.
Are cameras or recording devices allowed on rides?
For the safety of all guests, personal recording devices — including cell phones, cameras, GoPros, and action cameras — are not permitted on any ride, slide, or attraction. Violations may result in removal from the attraction or ejection from the park without refund.
Are children required to have adult supervision?
Children 12 years of age and under must be accompanied by a responsible adult (age 18+) at all times. We strongly recommend that all guests under age 18 be accompanied by a parent or guardian.
Adults may not hold infants or young children while riding any attraction.
The park does not assume responsibility for unattended minors.
Are swim diapers required for young children?
Yes. For the health and safety of all guests, children who are not fully toilet-trained must wear a properly fitted swim diaper on all rides, in all pools, and in all aquatic areas. Regular diapers are not an acceptable substitute. Swim diapers are available for purchase in the park Gift Shop.
Is smoking permitted in the park?
Smoking, vaping, and use of e-cigarettes or any tobacco product is prohibited throughout the park, including all ride areas, dining areas, restrooms, and Cabanas. Designated smoking areas are available — and may be located outside of the park. Please look for posted signage or ask a team member for the nearest location.
What conduct is expected of all guests?
All guests are expected to behave in a safe, family-friendly, and respectful manner. The following conduct is strictly prohibited:
- Profanity, offensive language, or threatening behavior toward guests or team members
- Fighting, physical aggression, or intimidating conduct
- Running, horseplay, or behavior that poses a safety risk to yourself or others
- Line jumping or saving places in line
- Possession of weapons, illegal drugs, or drug paraphernalia
- Damage to or theft of park property
Park management reserves the right to remove any guest whose behavior is deemed unsafe or disruptive, without obligation to issue a refund.
Amenities & Services
Are lockers available?
Yes! Lockers are available for rent inside the park in two size options. Visit Guest Services or look for locker rental stations near the park entrance for availability and pricing.
Can I reserve a table or lounge chair?
Tables, lounge chairs, and chairs throughout the park are available on a first-come, first-served basis. For a guaranteed shaded spot, we offer private Cabana rentals — visit our Cabanas page or speak with Guest Services for more information and availability.
Can I re-enter the park after leaving?
Yes. Guests are welcome to exit and re-enter the park on the same day of their visit. Before exiting, obtain a hand stamp at the exit gate. Upon return, present your hand stamp and original admission ticket or Season Pass to re-enter through the Main Gate. Note: parking fees are not included in re-entry.
Where is the Lost & Found?
Please visit Guest Services at the park to report or claim lost items. You may also submit a Lost & Found inquiry online. See the park website or speak with a team member for the current form link.
Do you page for lost guests or missing children?
The park does not make public announcements or radio calls for lost guests. We recommend designating a central meeting spot before your visit in case anyone in your group gets separated. Our team is well-trained to reunite children with their families — please find the nearest team member or Guest Services location if you need assistance.
Is parking available?
Yes. Paid parking is available at all parks. Standard and VIP parking options are offered; current rates are listed on the Tickets & Deals page and posted at the parking booth on the day of your visit.
Season Pass parking benefits:
- Elite Season Passholders: complimentary VIP parking
- Platinum Season Passholders: complimentary standard parking
Charter and school buses park free of charge. A dedicated drop-off area is located near the main park entrance.
Are stroller or wheelchair rentals available?
Yes! Strollers and wheelchairs are available for rent inside the park on a first-come, first-served basis. Visit Guest Services near the park entrance for availability and pricing.
Cashless FAQ
General — Going Cashless
Why is the park now cashless?
We’ve moved to a fully cashless experience to provide a faster, safer, and more convenient visit for every guest. Cashless transactions help reduce wait times, improve efficiency at food and retail locations, and create a more secure environment for both guests and team members — no more carrying wet cash or losing coins in the park!
Is the entire park cashless?
Yes — all locations throughout the park, including admissions, food, retail, and ride photo stations, operate on a cashless system. Free Cash to Card kiosks are conveniently located throughout the park for guests who arrive with cash.
How can I pay for parking, admission, food, and retail purchases?
We accept all major credit and debit cards including Visa, Mastercard, Discover, and American Express, as well as mobile payment methods such as Apple Pay and Google Pay.
Guests who arrive with cash can convert it to a prepaid card at no charge using our Cash to Card kiosks located throughout the park.
Admission tickets and Season Passes are also available for purchase online in advance.
Cash to Card Kiosks
What is a Cash to Card kiosk?
A Cash to Card kiosk works like a reverse ATM — it allows guests to instantly convert cash into a prepaid Mastercard that can be used anywhere in the park and anywhere in the U.S. that accepts Mastercard. The kiosk is free to use, and no change will be given.
Where are the Cash to Card kiosks located?
Kiosks are located at multiple convenient locations throughout each park. Locations vary by park — look for kiosk signage near the main entrance and Guest Services, or ask any team member for the nearest location.
Park-specific kiosk locations:
- Raging Waves: Near Guest Services (before park entry) and near the main plaza, left of the Gift Shop
- Wet ‘n Wild Emerald Pointe: Main entrance near Guest Relations, outside Shore Thing Gift Shop, and next to the ticketing kiosk outside the park
- Raging Waters LA: Main Gate, Upper Pavilion, and Turtle’s Landing
- Big Kahuna’s: Inside the retail shop and outside the main entrance
- Shipwreck Island: Main entrance and inside Island Traders Gift Shop
How do I use the kiosk?
Simply insert your cash into the kiosk and follow the on-screen instructions. A prepaid Mastercard will be issued instantly with your funds loaded and ready to use. The process takes only seconds.
Is there a fee to use the kiosk?
No — there is no fee to convert cash to a prepaid card at the kiosk. If the card is used regularly, there is no recurring fee. Note: after 92 consecutive days of no transaction activity, a $3.95 monthly maintenance fee will be charged by the card provider.
What currency does the kiosk accept?
Kiosks accept paper currency (bills) only. Coins are not accepted, and no change will be issued.
How much cash can I load onto a prepaid card?
Guests can load anywhere from $1 to $500 per prepaid card. If you need to convert additional cash during your visit, simply get a new card at any kiosk — the process is quick, easy, and free.
Should I keep my receipt after using a kiosk?
Yes — please keep your receipt. It shows the amount deposited and will be helpful if any issues arise with your transaction or card.
Using Your Prepaid Card
Where can I use my prepaid card?
Your prepaid card can be used at all payment locations throughout the park — admissions, food, retail, and more. Outside the park, it can be used anywhere in the U.S. that accepts Mastercard.
How do I check my card balance?
You can check your balance at any Cash to Card kiosk in the park, or by calling the customer service number printed on the back of your card.
Can I add more cash to my prepaid card?
Prepaid cards are not reloadable. If you need to convert additional cash, simply visit any kiosk to receive a new prepaid card instantly — it’s free and takes just seconds.
What if I don't have enough money on my card for a purchase?
If your card balance is insufficient for a purchase, no funds will be deducted. You can provide another form of payment to complete the transaction or visit a kiosk to obtain a new prepaid card with additional funds.
Can I use multiple forms of payment for one transaction?
Some locations may allow split payments using multiple forms of payment. Please check with the cashier at the time of purchase.
Can I transfer my balance to another prepaid card?
No — balances cannot be transferred between prepaid cards. For assistance, please call the customer service number on the back of your card.
Can I get a refund for unused funds on my card?
Please refer to the information on the back of your card and contact the card provider’s customer service number directly for refund inquiries. Park staff are not able to process refunds for prepaid card balances.
Support & Troubleshooting
Is my personal information safe at the kiosk?
Your prepaid card can be used at all payment locations throughout the park — admissions, food, retail, and more. Outside the park, it can be used anywhere in the U.S. that accepts Mastercard.
What do I do if the kiosk takes my cash but does not issue a card?
The only information the kiosk will ask for is your mobile phone number. This is used solely to link you to your prepaid card so the card provider can assist you if your card is ever lost, stolen, or if you need help with your balance. No other personal information is collected.
What should I do if I experience any other issue with a kiosk or my card?
Please keep your receipt — it will show the exact amount deposited.
Then, find the nearest team member or visit Guest Relations near the front entrance. A supervisor will work with the card provider to resolve the issue as quickly as possible so you can get back to enjoying the park.
What happens if I lose my prepaid card?
Keep your receipt and visit Guest Relations near the front entrance for assistance. You may also contact the customer service number listed on the back of your prepaid card.
What if my card is declined but I believe I still have a balance?
Because prepaid cards are managed by an independent third-party financial provider, park staff cannot track, freeze, or replace your card or access your funds directly.
However, because you entered your mobile phone number at the kiosk, your funds are linked to your number in the provider’s system. Contact the card provider’s customer service team immediately by calling the number on the back of your card (or the number displayed at the kiosk). Have the following ready:
- Your card account number (if available)
- Your name, address, phone number, and date of birth
- A government-issued ID number