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Guest Experience

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Whether you’re asking about a cabana reservation, planning a private event, following up on a recent visit, or tracking down a refund — we’ve got you covered. Our Guest Experience team is here to make sure every Wet ‘n Wild visit goes exactly the way you want it to.

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Most questions get answered instantly in our Help Center. For everything else, our Guest Experience team is ready to help.

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Instant answers to the questions we hear most: cabana reservations, event bookings, refunds, promo codes, Groupon, gift cards, season passes, and more. Available 24/7.

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Submit a Request Online

Need to share details about a recent visit, request a refund, or follow up on a booking? Submit a request and our Guest Experience team will review your details and follow up with a resolution.

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Call for Assistance

Prefer to talk to someone? Call our Guest Experience team — we’ll pick up and sort it out. Reservations, feedback, or anything in between.

Guest Experience:

Call (866) 211-3369

Availability: Mon–Sat 9AM–9PM · Sun 10AM–7PM ET

Visit us in
Greensboro, NC

Get ready for splash-filled fun at Wet ’n Wild Emerald Pointe, one of the top waterparks in North Carolina, located in Greensboro, NC! With thrilling slides, family attractions, wave pools, and relaxing rivers, Wet ’n Wild Emerald Pointe is the perfect summer destination for guests of all ages looking to cool off and make unforgettable memories.
Beyond the park, visitors can explore Greensboro’s vibrant mix of outdoor activities, local dining, shopping, and family-friendly attractions throughout the Piedmont Triad region. Inside the park, guests can experience heart-racing water slides, interactive play areas, and classic summer attractions that have made Wet ’n Wild Emerald Pointe a favorite North Carolina waterpark for generations.