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FAQ

Frequently Asked Questions

Are life jackets provided?

Yes. Coast Guard-approved life jackets are available throughout the park free of charge. Life jackets are required for guests under 48″ tall in Thunder Bay Wave Pool and Shipwreck Cove.

We do have changing and shower facilities to ensure your comfort here at Wet ‘n Wild Emerald Pointe, conveniently located at Davey Jones at the front of the park.

Our park address is 3910 South Holden Road, Greensboro, NC 27406. We are conveniently located off business 85 at the Holden Road Exit.

You’ll find countless shaded areas located throughout the park where you can comfortably retreat from the sun. Lounge chairs are available on a first-come, first-served basis. You can also choose to rent a private cabana for the day, where you can enjoy unlimited breaks in your own private shaded area. It is always a good idea to wear sunscreen at Wet ’n Wild, whether you’ll be spending most of your time in the shade or in direct sunlight.

Eye glasses may be worn on some attractions with a head strap. Please check the safety rating information at the front of each attraction for more information.

Over 150 Ellis & Associates trained and licensed Lifeguards are stationed throughout the park for proper ride dispatching and guest assistance in splashdown pools. The First Aid Station is staffed by EMTs (Emergency Medical Technicians) and is open during park operating hours and special functions. They are all here for your safety and service.

If you have a disability, please visit our Park Policies & Tips Page, our Accessibility & Sensory Guide or email us at [email protected] for information regarding accessibility and accommodations. A manager will share which rides and attractions are appropriate for your abilities and will help you make the most of your visit.

We strongly suggest that minors under the age of 18 be accompanied by a parent or adult guardian. The park does not assume any responsibility or liability for unattended minors.

We have a variety of children’s water play areas including Happy Harbor, Splash Island, the Kiddie Wave Pool, Rumble Bay and Soak Zone.

No. Cell Phones, Cameras, GoPros, or any other recording devices (photography or video) are prohibited on all rides to ensure the safety of our guests. Violation of this policy is subject to park dismissal.

Guests are permitted to bring their own life jackets. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that only Coast Guard-approved life jackets are permitted for those under 48 inches in both Shipwreck and Thunder Bay Wave Pool.

We employ hundreds of lifeguards who have extensive training in monitoring pools and operating rides; however, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to babysit children. Always keep your child within arm’s reach, and if your child is in the water, you should be too.

Are you bringing valuables into the park? We’ll make sure they stay safe and secure! Locker rentals are available at Wet ’n Wild. Lockers are self-service and self-pay (we accept debit or credit card payment options). Our lockers are offered in a variety of sizes and rental prices, depending on what suits you best. We kindly ask that you make sure all valuables are securely stored. Wet ’n Wild will not be held responsible for lost, damaged, or stolen items.

We reserve the right to close for any severe weather situation, or condition, which might interfere with our guest’s safety or enjoyment of the park. Weather is unpredictable and can pose certain health and safety hazards. In certain severe weather situations, the Park may shut down rides and direct people to certain areas or direct people to leave the park altogether. Please make sure to obey all Park instructions, if any are given.

For the comfort of all guests, smoking of any kind, including vapor and e-cigarettes, is only permitted in designated smoking areas: The Crow’s Nest and Dockside Bar. Smoking outside of designated areas is not allowed. Thank you for your cooperation.

Please visit our park calendar for the most up-to-date park information. Hours are subject to change without notice.

Yes. You must have an admission ticket to enter the park. Don’t worry, besides the thrills and chills of the waterslides, there are plenty of less daring attractions and family play areas. For guests with special needs, please call us at (336) 852-9721 for information regarding accessibility and accommodations.

We allow one bag per guest with a maximum size of 15” x 15” x 15” into the park

Guests are allowed to bring in snack-sized items and water in a soft-sided cooler. The maximum allowable soft-sided cooler is 12″ x 12″ x 12″. Sealed water bottles and/or empty water bottle to refill at one of our refill stations are permitted. 

Hard-sided coolers of all shapes and sizes are not allowed inside the park. You may leave your cooler in your car and exit the park at any time to eat. Return your cooler to your car and come back in for more FUN!

How do I check the balance on my prepaid card?

There are several ways to check your balance. First, you can swipe the card and see the balance at any Cash to Card Kiosk at Wet ‘n Wild Emerald Pointe. You can also call the number listed on the back of each card.

First, please be sure to take the receipt issued during your transaction at the Cash to Card Kiosk. This will list the amount of cash you deposited. Then, head to the nearest Guest Services location. At Wet ‘n Wild Emerald Pointe, Guest Services can be found near the front entrance. A team member will work with the card provider to resolve the error as quickly as possible so you can get back to fun!

There are no penalties or fees if you attempt to make a purchase that is larger than the amount of funds on the card. You will need to provide another form of payment to complete the transaction or load additional money onto a new card.

Prepaid cards cannot be reloaded. Instead, get a new prepaid card free of charge at a nearby Cash to Card Kiosk.

The card can be used anywhere payments are made throughout Wet ‘n Wild Emerald Pointe. Outside of the park, it can be used at any location that accepts credit or debit cards.

The Cash to Card Kiosks are free to use; there is no fee to load cash onto the prepaid card. If the card is used regularly, there is no recurring fee. After 92 consecutive days of no transaction activity, however, a $3.95 fee will be charged each month.

Wet ‘n Wild Emerald Pointe guests can transfer anywhere from $1 to $500 onto a prepaid card at several kiosks located throughout the park. This transfer process is free, and the card can be used throughout the park and any outside locations where credit or debit cards are accepted.

No, cryptocurrencies will not be accepted at the park.

Wet ‘n Wild Emerald Pointe will solely accept electronic payments. These include all major credit and debit card providers (Visa, MasterCard, AMEX, Discover) and secure mobile payment systems (Apple Pay, Google/Android Pay, Samsung Pay). We do not accept cash, however, guests can transfer cash onto a prepaid card through a simple and safe process at several Cash to Card Kiosks located throughout Wet ‘n Wild Emerald Pointe.

By transitioning to only accepting electronic payments such as debit cards, credit cards, and mobile methods like Apple Pay, Wet ‘n Wild Emerald Pointe will provide a faster, safer, and more guest-friendly experience. Staff will spend less time handling cash and more time serving guests, reducing our reliance on this less secure method of payment.

None! Use of the kiosks is anonymous, helping make the cards provided among the most secure forms of payment possible.

Do you offer family Season Passes?

Unfortunately, we do not offer family Season Passes at this time. Each individual member of your party must have their own Season Pass or admission ticket.

Your perks are loaded automatically onto your Season Pass card from your home park (where your Season Pass card was processed). Simply show your Season Pass card to redeem your perks at any applicable locations.

(Exclusions include alcohol products, souvenir cups, lockers and novelty carts.)

If you lose your Season Pass card, stop by the Season Pass Building for a replacement! Replacement cards are $5.

It is easy! Visit our Season Pass Building to upgrade your pass to a higher level.

You can upgrade your Single-Day Ticket the same day you are visiting at the Season Pass Building.

It’s easy to update your payment information or pay off your Season Pass purchased on a payment plan! Need help finding your order confirmation number? Contact us here!

Want to continue to receive emails with information and offers that are relevant to you? Be sure to update your profile regularly – it’s easy! All you have to do is click ‘Customize Your Email Preferences’ at the bottom of any Wet ‘n Wild email that is sent to you. It’s important to keep your email, phone number, and address up to date!